24/7 Support When You Need It Most
At Kalon Meraki, we understand that caring for a child or young person with complex needs doesn’t follow a 9–5 schedule. Challenges can arise at any time—whether it’s late at night when a child is unwell, or early in the morning when you need guidance to start the day. That’s why we provide round-the-clock support services designed to give families peace of mind and reliable help whenever it’s needed.
24/7 Parent Helpline
Parenting a child with additional needs can be overwhelming, and sometimes you just need someone who understands to listen and guide you. Our Parent Helpline is available 24 hours a day, 7 days a week.
Through this service, you’ll have direct access to:
• Practical advice on navigating day-to-day care.
• Emotional support when you need a listening ear.
• Guidance with systems like the NDIS, school supports, and respite planning.
• Crisis support for those moments when things feel too hard to manage alone.
You don’t have to carry the load by yourself—our team is here to stand beside you every step of the way.
24/7 Clinical Nurse Helpline
For families supporting children with complex medical needs, quick access to professional health advice is critical. Our Clinical Nurse Helpline is staffed by experienced registered nurses who are available at any hour of the day or night.
This service offers:
• Immediate clinical guidance for managing medical equipment, medications, or symptoms.
• Support with emergency decision-making while waiting for ambulance or hospital care.
• Advice on safe care practices to help prevent complications and reduce stress.
• Reassurance and education so you feel confident in managing your child’s health needs.
Our nurses understand the unique challenges of complex care, ensuring that you have trusted, expert support at your fingertips—whenever you need it.
Why Families Choose Kalon Meraki
By providing 24/7 access to both parent and clinical support, Kalon Meraki ensures families never feel alone on their journey. Our services are built on compassion, experience, and a genuine commitment to empowering carers and protecting the wellbeing of children.
Whether you need emotional reassurance or urgent medical guidance, help is only a phone call away.
✨Because at Kalon Meraki, we believe families deserve support—day and night.